Privacy Policy

Last Updated: February 24, 2026

Effective Date: February 24, 2026

This Privacy Policy explains how QuantoNext (“Company,” “we,” “our,” or “us”) collects, uses, processes, and protects information when you use our software-as-a-service platform (the “Service”).

QuantoNext provides tools that allow users to create AI-powered chatbots for their own websites and upload PDF documents that the chatbot uses to generate responses.

By using the Service, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website.
• Customers who create an account and use the Service.
• Business users who deploy chatbots via QuantoNext.

This Privacy Policy does not apply to visitors of our customers’ websites who interact with chatbots deployed by our customers. In those cases, the website owner is the data controller, and we act as a service provider or data processor.

2. Information We Collect

We collect the minimum information necessary to operate the Service.

2.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Company name
• Billing information
• Login credentials

2.2 User Content

We process content you upload to the Service, including:

• PDF documents
• Text files
• Knowledge base materials
• Configuration data for chatbots

This content is used solely to provide chatbot functionality.

2.3 Chatbot Interaction Data

When chatbots deployed by our customers receive messages from end users, we may process:

• Messages submitted to the chatbot
• Metadata (timestamps, technical logs)
• System performance data

This data is processed on behalf of our customers.

2.4 Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Usage logs
• Cookies and similar technologies

3. How We Use Information

We use collected information solely to:

• Provide and operate the Service
• Host and process uploaded PDFs
• Generate chatbot responses
• Maintain system security
• Provide customer support
• Process payments
• Improve platform functionality

We do not:

• Sell personal data
• Share User Content with third parties for marketing
• Use User Content for advertising
• Use customer chatbot data to market to end users

4. Legal Basis for Processing (GDPR)

Where applicable under the General Data Protection Regulation (GDPR), we process personal data based on:

• Contractual necessity (to provide the Service)
• Legitimate interest (security, service improvement)
• Legal obligations
• Consent (where required)

Customers are responsible for establishing their own lawful basis when collecting data from their website visitors.

5. Data Sharing

We do not sell or trade personal data.

We may share information only:

• With infrastructure providers (e.g., hosting, cloud services) necessary to operate the Service
• With payment processors for billing purposes
• If required by law, subpoena, or legal process
• To protect our legal rights

All service providers are contractually obligated to protect data.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide the Service
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes

We may delete or anonymize data upon account termination, except where retention is legally required.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect information from:

• Unauthorized access
• Disclosure
• Alteration
• Destruction

However, no system is completely secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border data transfers.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

To exercise your rights, contact us at info@quantonext.com.

If you are an end user interacting with a chatbot on a customer’s website, you must contact that website owner directly.

10. Cookies

We may use cookies and similar technologies to:

• Maintain sessions
• Improve performance
• Analyze usage trends

You may control cookies through your browser settings.

11. Children’s Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Third-Party Services

The Service may rely on third-party providers (such as hosting providers and AI infrastructure providers). We are not responsible for the independent privacy practices of those providers.

13. Customer Responsibilities

Customers who deploy chatbots using QuantoNext are responsible for:

• Providing legally compliant privacy notices on their websites
• Obtaining required user consents
• Complying with applicable data protection laws
• Responding to data subject requests from their end users

QuantoNext acts as a data processor when processing chatbot interaction data on behalf of customers.

14. Limitation of Liability

To the maximum extent permitted by law:

• We are not responsible for how customers use the Service.
• We are not liable for customer misuse of personal data.
• We are not responsible for inaccuracies in chatbot-generated responses.
• We disclaim liability for indirect, incidental, or consequential damages related to data processing.

15. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Service after updates constitutes acceptance of the revised policy.

16. Contact Information

For privacy-related inquiries, contact:

QuantoNext Email: info@quantonext.com